Pawsitive support, every step of the way
We're a small father-and-daughter shop in Idaho. Real humans answer every email. We try to reply within one business day.
Common Questions
Short answers to the things customers ask most.
Shipping
We ship from Idaho Falls, Idaho via USPS Ground Advantage. Most US orders arrive in 3–5 business days. We pack within 2 business days of your order. Shipping is free on orders over $100; a flat shipping rate applies below that and is shown at checkout.
Paw-Free Returns
If your pup doesn't make you smile, send them back within 30 days for a full refund. Customer pays return shipping unless the item arrived damaged or defective — in which case we cover it.
Are these the real Douglas plush?
Yes — every pup is an authentic Douglas Cuddle Toy, made by the family-owned Douglas Company in Keene, New Hampshire, and ships in its original Douglas packaging.
What ages are these for?
Most of our plush are recommended for ages 2 and up — check the individual product page. They are surface-washable; we recommend spot-cleaning rather than the washing machine.
Get in Touch
Email is the fastest way to reach us. Real humans, no robots.
Email Us
hello@theleightoncollective.comWhere We Ship From
Idaho Falls, Idaho